# Return Policy

**Welcome to Red Dress!**

Our goal at Red Dress is for you to love every piece you order, but we know that returns happen. So, we hope this makes it a simple process for you.

**How do I start a return?**

To start a return, simply go to our returns portal [**here**](https://reddress.loopreturns.com/ "Link to returns portal") and follow the prompts. You'll need your order number and the email address used to place your order to start your return. If you can't find this information, please contact our super helpful customer service at [orders@reddress.com](mailto:orders@reddress.com).

**What is your Return Policy?**

We accept returns of unworn items in their original condition (unwashed, tags attached and shoes must be in shoe boxes) within 30 days of fulfillment for either an **exchange or store credit.** **We do not offer refunds** to your form of payment for returned items.

Items marked **FINAL SALE** are not eligible for return or exchange.

Items purchased with a 30% off discount code applied are considered **FINAL SALE** and not eligible for return or exchange.

If any returns do not meet the requirements listed above, our amazing customer service team will contact you via email or phone. For any questions, please contact [orders@reddress.com](mailto:orders@reddress.com).

**Exchanges & Store Credit**

We offer two options for what you can receive for returned items:

1. An **exchange** for the same item in a different size or color as available
2. **Store credit** for the amount paid for the item, including taxes

If you return your item for an **exchange**, there will be **no fees** added to your return.

If you return your item for **store credit** _**,**_ there will be a $7.20 **handling and shipping fee** that will be deducted from the store credit you receive for your return.

To get **fee free returns** for store credit, you can purchase return protection when placing your order by using our **Checkout+** option. Orders placed with a purchase of return protection will have **no fees** added to any returns from that order. Return protection does not apply to **FINAL SALE** items.

We currently do not offer exchanges for international orders.

**Happy Returns**

We’ve partnered with Happy Returns to allow for quick, easy and environmentally sustainable returns in person across the U.S.

- Happy Returns is only available for returns of 2 items or less.
- Happy Returns will email you a QR code and an Express code to provide at your local Happy Returns Bar. Without a code, they will not be able to accept your return, so please be sure to set up the return before heading to a Happy Returns Bar location.
- No shipping boxes or mailer envelopes are needed for Happy Returns Bar returns.

**Damaged or Incorrect Items**

If you receive an item that is damaged or incorrect, please notify our customer service department within 3 days of receiving your order. We ask that you please include photos of any damage to expedite the process. We do our very best to accurately depict the correct colors of our clothing, but colors may vary due to photography lenses and lighting. These situations do not qualify for defects, but you most certainly can still return them.

**Thank you SO much for shopping with our small business!**

**We would be nothing without you.**

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##### Unlock free returns for

By paying now on your order, you will qualify for a return at no extra cost, allowing you to maximize your return by avoiding higher return handling and shipping fees.

If you don't opt to pay the fee now, you can still do a return, but you will be responsible for the cost of the handling fee.

_Store policies may exclude certain items from this service, such as items that are final sale. See store return policy for more details._

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