# Frequently Asked Questions My Account & Ordering - How do I create an account Hover over the MY ACCOUNT link located in the top right hand corner and click on CREATE ACCOUNT. You can also [create an account online](/content/account/login/index.html). You will be sent to a different page to create an account. Fill out the form completely and click CREATE ACCOUNT when completed. A confirmation email will be sent to activate your new account. - I forgot my password. What do I do? [Visit your account login page](/content/account/login/index.html) to reset your password. Click on the FORGOT PASSWORD? link Enter the email associated with your account and you will be sent a password reset link. - How do I change my address or add an additional address? [Log into your account](/content/account/login/index.html) to manage your addresses. Once logged in, there will be a menu on the right side of your screen. Click on MY ADDRESSES to change your current address or add a new address. - How do I place an order? To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.) To remove an item from your bag, simply click the remove link next to the item you wish to discard on your Cart page. To view what is in your bag at any time, click the "bag" icon in the top right hand corner of your screen. To purchase what you've selected click "checkout", then "secure checkout". Once we have confirmed your order we will ship! - How do I check my order status? Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 12:00pm EST (9:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. To check the current status of your order or to view your order history, sign into your Red Dress account page. If you're having trouble loggin in, or if you checked out as a guest, please contact customer service at [orders@reddress.com](mailto:orders@reddress.com) - Can I change or cancel my order after I place it? If you need to make any changes to your order, please call us at 706-425-8707 or email [orders@reddress.com](mailto:orders@reddress.com) immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you. Shipping - Holiday Shipping We urge you to order holiday goodies early this year due to the continued major shipping and logistical challenges that may cause delays in orders. We recommend the following deadlines: | | Standard | Priority | Express | | --- | --- | --- | --- | | Thanksgiving purchases | Standard by 11/8 | Priority by 11/15 | Express by 11/16 | | Christmas purchases | Standard by 12/8 | Priority by 12/12 | Express by 12/14 | | New Year's Eve purchases | Standard by 12/15 | Priority by 12/19 | Express by 12/21 | - What shipping methods do you offer? **Standard Shipping (shipped via UPS or USPS)** Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Orders shipped via standard delivery typically arrive in five (5) to eight (8) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $8.95 if the order is under $150. It is free for orders over $150. Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 1:00 p.m. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 1:00 p.m. ET will be processed the following business day. Cost is based on weight and destination. International orders will be shipped via USPS. **Priority Shipping (shipped via UPS or USPS)** Orders with Priority Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via priority delivery typically arrive in four (4) to five (5) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-3 business days. Priority shipping cost is $12.95. **Express Shipping (shipped via UPS)** Orders with Express Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via express delivery typically arrive in two (2) to four (4) business days (Monday through Friday, not including holidays) for the Continental United States. Express shipping requires a physical address. UPS cannot deliver to P.O. Boxes. All orders are shipped within 1-3 business days. Express shipping cost is $22.95. **P.O. Boxes and Military Addresses - (shipped via USPS)** We ship to APO/FPO and P.O. Boxes with standard shipping. Delivery time to APO/FPO and P.O. Boxes varies and is generally longer than our standard ground shipping. - Where do you ship to? **Domestic** We currently ship to the Continental United States, Alaska, Hawaii and US Territories. **International** We currently ship international orders to Canada and Mexico **P.O. Boxes and Military Addresses** **Customs and Duties** Red Dress does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Red Dress Boutique does not pay these fees. - When will my order ship? Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 12:00pm EST (9:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. To check the current status of your order or to view your order history, sign into your Red Dress account page. If you're having trouble loggin in, or if you checked out as a guest, please contact customer service at orders@reddress.com **Counting business days** Shipping days are 24-hour days. If you place your order on Monday (before 2:00 pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 2:00 pm ET), then 1 business day would be Wednesday. Business days do not include weekends or holidays. - How can I track my order? Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate. - My tracking says it was delivered, but I don't have it. What now? If you have any issues with receiving your order, please contact us ASAP at [orders@reddress.com](mailto:orders@reddress.com) with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out! - What if my package is refused or not delivered? Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement. - I received damaged or incorrect merchandise. What can I do? If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately at [orders@reddress.com](mailto:orders@reddress.com) with your order number and photos of what you received. Returns - What is your return policy? We accept returns of unworn items in their original condition (unwashed, tags attached and shoes must be in shoe boxes) within 30 days of fulfillment for either an exchange or store credit. We do not offer refunds to your form of payment for returned items. Items marked **FINAL SALE** are not eligible for return. Items purchased with a 30% off discount code applied are considered **FINAL SALE** and not eligible for return. For any questions, please contact [orders@reddress.com](mailto:orders@reddress.com). If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse or damage. Jewelry, sunglasses, hats, and swimwear are returnable in new condition. Jewelry, sunglasses and hats are not returnable if they are in the sale section. Gift Cards, cosmetics, bodysuits, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost. - How do I make a return? Please refer to the [Return Policy](/content/pages/returns/index.html) to ensure that your return meets the criteria stated. [Start your return online](https://returns.reddress.com/). (You can print out a pre-paid return label here, too!) Just select the products you are returning and tell us a little bit about why you're returning them and how you would like to send them back. If you choose to use the pre-paid return label, please take it to your nearest carrier location for delivery. We will have a record of the tracking number. Any handling and shipping fee for your return will be deducted from your refund or store credit. Our pre-paid return labels are only for use in the United States. If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed. Return shipping costs are not reimbursed by Red Dress. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at [orders@reddress.com](mailto:orders@reddress.com) so that they can help you with a return label. **SEND RETURNS TO:** Red Dress Boutique Returns Dept. Order #\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ 240 Collins Industrial Blvd Suite A Athens GA 30601 **RETURN PACKAGING** You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s). **Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.** - Will I be charged for return shipping? Return shipping costs are not reimbursed by Red Dress. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at orders@reddress.com so that they can help you with a return label. - When will I get my online credit? You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to 7-10 business days to fully process your return and online credit. Sizing - How do I know what size to choose? We know online shopping can be tricky! Since our styles come from so many different designers, sizing can really vary from piece to piece. The Size Chart on each product's page will provide more detailed information about that particular product's fit as well as a custom size chart. If you're still not sure about the measurements or you need to know more about the product (color, style, material, etc.), our Fit Experts are here to help! Just email [stylist@reddress.com](mailto:stylist@reddress.com) or send us a live chat message! - How do I take my own measurements? **Measuring Tips** We measure each item from side seam to side seam, on a flat surface. Please consider the fabric content of each item, as fabric containing stretch may have give. **Bust** Measure around the fullest part of your bust making sure the tape fits comfortably and is parallel to the floor. **Waist** Measure around the narrowest part of your waist below your rib cage and above the hips making sure the tape fits comfortably and is parallel to the floor. **Hips** Measure around the widest part of your hips below your waist and above your thigh making sure the tape fits comfortably and is parallel to the floor. Gift Cards - How do I purchase a Red Dress Gift Card? You can purchase a Red Dress gift card by visiting our [gift card collection](/content/collections/gift-cards/index.html). Payments - What forms of payment do you accept? Visa, Mastercard, Discover, American Express, PayPal, Klarna, and AfterPay. - How does AfterPay work? **Ordering with AfterPay** AfterPay is a “shop now, enjoy now, pay later” payment option on the site available for orders totaling $35-$1000 that are being shipped within the United States. Your order will be paid for using a card of your choice in 4 equal installments that are automatically charged to you every 2 weeks. The first installment is due at the time of purchase. **Returning with Afterpay** AfterPay acts as a middleman in terms of payment. When a purchase is made using AfterPay, AfterPay pays us the full amount for your order so that we can get it shipped out ASAP. AfterPay is then responsible for collecting those funds from you via the payment installments. When a return is made on an order, we issue the refund on our end, and that information is sent over to AfterPay. AfterPay is then responsible for refunding the correct amount based on the return and cancelling or adjusting future payment installments. ## Join Our Dream World Sign up for emails and get 15% OFF Your e-mailSubscribe - NEW - [NEW TODAY](/content/collections/new-today/index.html) - WHAT TO WEAR - [Bump Friendly](/content/collections/bump-friendly/index.html) - [Business Casual](/content/collections/office-outfits/index.html) - [Concert Ready](/content/collections/concert-outfits/index.html) - [Going Out](/content/collections/going-out/index.html) - [Teacher Looks](/content/collections/teacher-clothing/index.html) - [Sunday Best](/content/collections/easy-breezy-beautiful/index.html) - [Wedding Guest Dresses](/content/collections/wedding-guest-dress/index.html) - [Vacation Ready](/content/collections/vacation-ready/index.html) - TRENDING - [Holiday Shop](/content/collections/holiday-shop/index.html) - [Field Notes](/content/collections/field-notes-collection/index.html) - [The October Edit](/content/collections/the-october-edit/index.html) - 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